- Category: August 2015 - Security
The Microsoft Cloud and System Center expert, Cireson, revealed its new Password Reset app, which is part of the much-anticipated Identity Management Solution for Microsoft System Center Service Manager. The launch comes after the recent unveiling of the Cireson Platform, which combines the very best of service, asset, and now their first release in the identity management space.
By using the Cireson Platform, end users are able to reset passwords from any device, anywhere, and any time, hence, dramatically improving productivity and reducing costs by allowing users to reset their own passwords securely without contacting the service desk.
A straightforward integration into Microsoft Service Manager and all other service desk solutions on the market allows creating an immediate and timely adoption. In addition, Cireson offers users secure access 24/7 with the flexibility of resetting their passwords via text messaging or email. Security across the infrastructure increases, respecting native directory services password policies to reduce potential access vulnerabilities.
Commenting on this cutting edge app, Shaun Ericson, co-founder of Cireson, explains, "Since I entered IT over 15+ years ago, end-user password resets have always been a tough problem to solve; however, it should really be one of the most simple. We have really strived to help our customers and community by providing a simple and affordable solution that easily allows end-users to reset their own passwords via secure multi-factor methods channeled through text messages and email without having to bother the Service Desk ever again."
Cireson Password Reset represents the first of many pre-built password connectors to come within the Cireson Identity Management Solution. Upcoming additions will include Password Reset for other LDAP sources, integrated native 3rd party applications, alternate authentication methods, pre-built Service Catalog processes, integration for Password Reset for Azure AD and other customer driven demands, as Cireson grows their footprint in this space.
To help organizations understand their own potential cost, Cireson created an ROI calculator to show cost savings that organizations achieve by implementing this easy to deploy application. A useful tool, since according to Gartner Research the average password reset for an employee costs an organization $25, with resets accounting for 30% of all service desk requests. Simple calculations show that an organization with 2,000 employees can expect an overall cost burden of $165,000 annually due to lost productivity for end users.