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BEST
                                                                                                                PRACTICES
         •  Biased  Decisions:  Systems  using  machine                                                               &
           learning process can show biasing many a times.                                                     STRATEGIES
           Attention  should  be  put  to  observe  why  the
           machine is biased and how it can be eradicated.

         •  Decision  making  and  liability:  Sometimes
           mistakes are made by the AI models, which leads
           to serious harm or risk. In such cases, the risk and
           responsibility  will  be  borne  by  whom  must  be
           decided.

         •  Transparency: To know the accountability of any
           action, the clarity of machine reasoning plays the
           utmost role. For a series of actions, finding out the
           exact root cause is a tedious task.
                                                            According  to  PR  Krishnan,  “MFDM  makes  the
                                                            enterprise  ‘AI-ready’,  combining  the  here  and  now
         •  Human  values:  Human  values  are  very  crucial
           and sensitive. The AI dealing in place of a human   value  of  automation  with  the  futureproof  architecture
           must be taught these values so that the machines   that  allows  to  incrementally  leverage  AI  capabilities
           will act morally and with empathy.               from  multiple  sources.”  “Ensuring  AI  ethical  models
                                                            will  help  MFDM  in  harnessing  the  process  for  being
         •  Data protection: AI can help protect data through   more  human  centric,  transparent  &explainable,  fair,
           its intelligent security systems and models. But it   safe  and  trustworthy”,  he  says.  Hence,  providing
           also paves way for hackers to find new loopholes   utmost  solutions  to  the  enterprises  by  balancing  all
           to  hack  these  systems,  which  might  lead  to   ethical  challenges,  implementing  guidelines  and
           several issues like loss of data privacy, robbery of   providing solutions has become an integral functioning
           crypto currency etc.                             of MFDM. ◊

         •  Misinformation: AI can easily be manipulated as                             By Daniela La Marca
           machines  do  not  have  the  capability  of
           distinguishing  reality  from  fake.  They  tend  to
           believe any information is true if it has evidence.








































       23                                                      February 2020: Automation & AI: accelerator in digital marketing
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