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RESEARCH, ANALYSIS & TRENDS

Even the US Air Force has punted the genius of automatically pop. If empathy is an articulated goal,
emotional intelligence in resilience building. Attributes and we make it our aim to see the story from someone
like assertiveness, empathy, happiness, and emotional else’s side, we’ll sidestep a lot of time-and-energy-
self-awareness have become front and centre criteria in guzzling conflict. We’ll be able to relate better to our
their recruitment process. So successful has been a clients and teams. And, if we can get dead honest with
strategy in streamlining the recruiter selection and our own strengths and weaknesses, we can most
incentive process that the Air Force has racked up an probably have the insight to tolerate others’ limitations
annual saving of $3 million over the past decade. and oversights

The list goes on. Hundreds of case studies highlight the The good thing is‒it’s never too late to grow up. If the
direct link between EI and your bottom line. In fact, world’s richest man can wash the dishes every night,
Travis Bradberry points out in his best-seller, Emotional we need to eat some humble pie when necessary and
Intelligence 2.0, “We haven’t yet been able to find a job make the changes to reap a more fulfilling career and
in which performance and pay aren’t tied closely to personal lifestyle. No leader, no matter how renowned,
emotional intelligence.” has it together on all fronts. Goleman reiterates this: “EI
includes a broad spectrum of competencies, and no
How can I get more of it? leader is A+ across the board—even the best has room
to improve.”
Unlike IQ which is fixed‒signed and sealed into your
DNA‒emotional intelligence can grow with time. And So, it’s worth the asking today, what does your EI
what’s more, because EI is dynamic and responsive, a inventory look like? Maybe it’s time for a stocktake. EQ
person can have an average IQ but outperform a may not be everything but in the ever-changing world of
colleague with a high IQ, 70% of the time. So, future business, it’s the closest thing to ‘everything’ we
particularly for us not-quite-Einsteins in the room, how got. ◊
can we leverage the plasticity of emotional intelligence
to stay inspired, self-motivated, and relevant in the By Liam Hayes,
field? Global Chief People Officer ,
Aurecon
For one thing, we must get better at listening. It’s a rare
but critical skill in the modern workplace. If leaders can This post originally appeared on
learn how to get others talking and create safe, Aurecon’s Just Imagine blog.
engaging environments where the smartest one in the
room isn’t necessarily the highest paid, innovation will

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