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RESEARCH
ANALYSIS
TRENDS

Automation and AI will make

significant inroads in Asia

IDC Financial Insights continues its series of reports on “RPA and intelligent automation will play a pivotal role
automation and artificial intelligence (AI) in financial in addressing business problems and goals in 2020. A
services in IDC Perspective: Six Capabilities from new focus will be apparent among financial services
Leading RPA Service Providers That Advance institutions to derive unprecedented value for the
Financial Services Institutions Toward Intelligent business, customers, and employees through a
Automation. The report looks at robotic process combination of automation and AI, thus improving
automation (RPA) and how the proposition around it operational efficiencies, reducing costs, driving
has steadily moved toward intelligent automation and business growth, enhancing customer and employee
leveraging an intelligent digital workforce. engagement, and delivering contextual customer
experience,” says Sneha Kapoor, Research Manager
By 2022, IDC Financial Insights expects that 75% of at IDC Financial Insights Asia Pacific.
Tier-1 Asia Pacific banks and insurance companies,
meaning financial service institutions with more than Important highlights from the report include:
US$10 billion in assets size, will deploy intelligent
automation solutions at scale for increased automation, • IDC Financial Insights indicates that institutions
intelligent decision making, and improved operational which choose an intelligent automation service
efficiencies to achieve exceptional business value and provider based on the below-listed abilities,
deliver a more real-time and contextual customer typically achieve m favorable and long-term results
experience. Furthermore, IDC predicts that intelligent from their automation deployments. The identified
automation solutions will significantly accelerate how capabilities are: ability to deliver desired business
cognitive/AI technologies are consumed within financial outcomes; process identification and optimization;
services. ability to deliver enterprise wide scale; security,

9 February 2020: Automation & AI: accelerator in digital marketing