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Secured collaboration solutions by communication service providers key to success in the next normal
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 23 October 2020 13:17
IDC Asia/Pacific’s latest report, titled Asia/Pacific Unified Communication and Collaboration Market Assessment, highlights end-user adoption trends, drivers, vendor shares and landscape, and market size assessment in 2019, considering that the unified communication and collaboration (UC&C ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 13:13
There are numerous methods of identifying customer groups or segments analytically. Apteco, a true expert in this field, picked two of these methods - the RFM and the Pareto analysis – to assist us in understanding customer data without having to be a statistician.
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 23 October 2020 13:11
Online reputation management (ORM) is increasingly becoming a success factor for businesses since effective customer experience management and the endeavor to actively listen to customer voices, can build up customer trust. The more solid the reputation of a company, the higher the probability of op ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 12:47
Nowadays it is more important than ever to keep up with the times not to lose touch with the business market, which is why I would like to introduce the new trendy indicator Return on Experience (ROX).Just as Return on Investment (ROI) is an important business metric, Return on Experience (ROX) is a ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 23 October 2020 13:04
Having launched, developed and acquired brands across the marketing, entertainment and direct-to-consumer spaces, AnyMind Group is looking to offer businesses and individuals with an end-to-end solution from brand building, product manufacturing and marketing.
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 12:37
Adrian Jones has been named Senior Vice President and Managing Director for Asia Pacific and Japan.Adrian will join Cognizant, effective November 2, based in Singapore. He will responsible for advancing Cognizant’s Asia-Pacific growth strategy.Adrian brings more than 30 years ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 23 October 2020 12:56
Online video is more popular than ever with Singaporeans watching eight hours, 42 minutes per week on average, higher than the global average of seven hours, 55 minutes per week. With consumers homebound during the pandemic, video viewing in Singapore increased 14% compared to last year. This is acc ...
- Written by Shaqeez
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 27 November 2020 14:14
A few lines of code embedded in the firmware is all it takes to offer multi-layer, virtually impenetrable protection for the world’s hugely vulnerable Internet of Things (IoT) devices.
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 23 October 2020 12:37
Adobe just unveiled significant innovation across its Creative Cloud applications and services at Adobe MAX. In addition to ground-breaking new features like Neural Filters in Photoshop, the company released major updates to its flagship applications including Lightroom, Premiere Pro and Illustrat ...
- Written by Shaqeez
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 27 November 2020 14:00
Voice bots keep getting better and better, but their growing adoption raises at the same time questions about data protection and the limits of use in personal conversations. Although, we are clearly only at the beginning when it comes to using intelligent language technologies, their integration in ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 16 October 2020 12:43
Emotions and the subconscious play an important role in purchasing decisions and the use of online services respectively. In the world of advertising, paid social media are those who should manage to keep the user on their platform for as long as possible to maximize profit. Longer usage time leads ...
- Written by Shaqeez
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 27 November 2020 13:52
More and more users are no longer typing in their search query by hand, but are using voice assistants such as Alexa, Cortana, Siri, or Google Voice Search to conveniently speak the search query with their own voice. There is much speculation about the importance of voice search, but what’s cl ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 16 October 2020 12:38
Nothing is more frustrating or boring than a product, service or trip that doesn't meet the customer's expectations, don’t you think? Innovative companies and service providers are therefore increasingly relying on providing outstanding customer experience to remain on top and to avoid the dow ...
- Written by Shaqeez
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 27 November 2020 13:40
Service Cloud Voice, a new product that will modernize the contact center by embedding telephony inside Salesforce Service Cloud has been launched earlier this year. Service Cloud Voice unifies phone, digital channels, and CRM data in real-time in one centralized console and can be regarded as the c ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Thursday, 15 October 2020 17:30
One of IDC’s recent report, titled ‘Empathy During the COVID-19 Pandemic: Becoming an Empathetic Enterprise in the Next Normal’, details how the most digitally mature organizations adapted quicker to challenges brought by the COVID-19 pandemic. IDC highlights what organizations mus ...
- Written by Shaqeez
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 27 November 2020 13:14
Due to voice assistants that are used in customer service, such as Siri or Alexa and “talking robots”, the topic of speech recognition is currently highly topical. Voice assistants learn to decipher the core of a customer’s message, so that the customer does not have to learn which ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Thursday, 15 October 2020 17:19
Since the pandemic has put a halt on face-to-face interactions, entire industries turned to virtual ways of working. As a result, digital documents have become a centerpiece for how we communicate, collaborate, and transact. Hence, to no surprise, the demand for Adobe’s Document Cloud product ...
- Written by Shaqeez
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 27 November 2020 13:03
David M. Raab was the one who coined the term MadTech in 2015, which stands for marketing, advertising, and technology. It well represents the current scenario of marketing and advertising technology intertwining itself with data.
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 09 October 2020 13:09
Procter & Gamble (P&G) announced their goal of having “50% externally initiated product / process innovations” as early as 2006 and declared at the same time war on the “not invented here” syndrome. P&G is aware of the fact that in an experience economy, which per ...
- Written by Shaqeez
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 20 November 2020 13:35
According to the software company SynergyTop, 2020 is a decisive year for voice commerce as it offers a new sales channel for merchants and brands who want to sell their services and goods.
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 09 October 2020 12:52
MOGUL.sg, a property technology start-up, just announced the launch of Singapore's first-ever 3D Virtual Property Expo and provides us with a glimpse into what we can expect to see emerging in today’s experience economy. The virtual expo will take place from 15 to 17 October 2020 and be hosted ...
- Written by Shaqeez
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 20 November 2020 13:10
Conversational AIoT company UIB announced to have won in the “most scalable collaboration” category with their entry “Bosch Assist” at the fifth annual Singapore International Chamber of Commerce (SICC) Awards Ceremony and Gala - held virtually this year. Graced by Guest-of-H ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 09 October 2020 12:44
For more than a decade, Google is building products to help people transform the way they work. “Now, work itself is transforming in unprecedented ways”, Javier Soltero, VP and GM, Google Workspace states in his blog. “Amidst this transformation, time is more fragmented—split ...
- Written by Augustine
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 20 November 2020 12:40
A decade of media evolution has taken place in a few short months: in-home media consumption grew, while consumer confidence and ad spending declined during 2020.Kantar’s Media Trends & Predictions 2021 provides insights into which audience behaviors and industry dynamics will stick by pro ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 13:39
CX has long since become one of the decisive differentiating features of top companies, which explains why every provider wants to push CX projects forward at full speed. According to Gartner, more than 80% of executives believe that in the not-too-distant future, they will compete based on CX alone ...
- Written by Augustine
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 20 November 2020 12:28
Singapore has a long-standing love affair with shopping. Many of the country’s malls built in the 1970s and 80s were pioneering in their day, and today the island state has more malls per square mile than any other country in the world. Recent years have seen a dramatic shift from in-person sh ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 13:32
Limelight Networks, a leading provider of content delivery network (CDN) and edge cloud services, has launched EdgeFunctions, a new serverless compute service which allows developers to tap into the power of the company’s global network and gives them the flexibility to deploy and run their ow ...
- Written by Shaqeez
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 13 November 2020 14:03
Voice search is more than just a trend since those who are optimized for voice search set themselves apart from the competition, especially when it comes to local search. Nevertheless, many companies underestimate the relevance of voice search and do not know how to best equip and prepare for the ne ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 13:22
A new study from Juniper Research has found that the value of transactions processed by smart checkout technologies, where the fixed checkout process is replaced by a frictionless model, will reach $387 billion in 2025, up from just $2 billion in 2020.
- Written by Shaqeez
- Category: November 2020 - Voice Commerce: voice search & digital voice assistants as storyteller
- Friday, 13 November 2020 13:56
All statistics on the use of Google Home and Amazon Echo point into the same direction: the users have focused on a small, sharply delineated area of application that is far below what was expected at the height of the hype two years ago. Therefore, the question arises, whether the optimization for ...
